Monday, April 2, 2012

Capcom: We value our customers


So much so that they're making you pay for content that's already on the disc.

In Capcom's world, DLC means disc-locked content rather than downloadable content. It was discovered in March 2012 that Capcom had locked DLC in the Street Fighter x Tekken (SFxT) disc. The company later revealed that they would be charging $20 or 1,600 Microsoft Point for 12 characters.

Rather than owning up to this debacle, Capcom has been defending it. The excuse? The amount of content. Check out the company's response to DLC complaints via Cinemablend below:


"At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [censored] was so disappointed with the Street Fighter X Tekken game (''SFxT''), and would like to respond to his complaints.

SFxT has an enormous amount of content, fully developed and available for play and enjoyment immediately on-disc. Given the 38 characters available for full play, as well as multiple play modes, SFxT provides great value for all players from day one. While Capcom is sorry that some of its fans are not happy about the chosen method of delivery for the DLC, we believe that this method will provide more flexible and efficient gameplay throughout the game's lifecycle. There is effectively no distinction between the DLC being ''locked'' behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism.

We hope that this addresses [censored]' concerns."