Regret.
Capcom has been able to get away with some unpopular decisions. Trolling Mega Man in both Ultimate Marvel vs. Capcom 3 (UMvC3) and Street Fighter x Tekken (SFxT) had fans of the Blue Bomber crying foul. Supporters still defended the company.
Now it seems Capcom have dug themselves a hole so deep, that climbing out won't be an easy task. Once DLC was discovered on the SFxT disc, fans were outraged.
Even Capcom's VP, Christian Svensson wishes that the situation was handled differently as he explains to Game Informer:
"It came down to a development process issue more than anything. I wish it had been done differently. I think it just becomes ... the rationality of what content costs to make and how you fund that content doesn’t come into play here for the consumer. It’s an emotional issue that I think we need to be sensitive to. The other part of this is we could have had a better communication strategy around this back at the outset. Left to their own devices, consumers will always jump to the worst possible conclusion. I think what you’ll see in the coming weeks the conclusions that were jumped to were not the correct ones."
